Buy & Support

You can trust Daffodil Software to seek advice and high quality support services. The guiding principal behind our support program is to offer maximum value to CODAF users. Daffodil Support team actively participates on website support forums to solve technical incidents faced by CODAF users and is committed to do so in future (without any support fees). However, this program is for those users who require dedicated efforts of our support executives to run the software in commercial / production environment.

Our Support Program allows you to select the level of service that is best for you. Daffodil support center offers you a choice of contact method (including telephone, e-mail, website forum, and online web-chat support). We are committed to earn your confidence and exceed your expectations.

To earn your confidence and exceed your expectations.

Support Packages	Standard	Professional	Professional +	Premium	Premium +	*Ad Hoc.
Support Duration	30 days	90 days	180 days	365 days	365 days	7 days
Cost	$100	$200	$500	$1000	$2000	$40
Forum
Email
Instant Messenger	-	-
Phone	-	-				-
Initial Setup Consulting						-
Account Manager	-	-	-			-
Database Incident	2	5	12	30	65
Compiere Incident	1	2	5	10	20
** Minor Functionality Enhancements in CODAF	-	-	1	2	5	-
	Buy Now	Buy Now	Buy Now	Buy Now	Buy Now	Buy Now

* Ad-Hoc support policy is for single incident; either related to Database or Compiere Incident.

** Minor Functionality Enhancements refers to support requests for incorporating minor features that add value to CODAF functionality.

Compiere Support Packs:

If you want our help to modify Compiere Modules or Compiere Data Migration, you can purchase block support time in 10, 25, 50, and 100-hour packs and receive highly discounted consulting and technical support services.

Support Packages	10 hrs Block	25 hrs Block	50 hrs Block	100 hrs Block
Cost	$200	$400	$750	$1400
Development Man-Hours	10	25	50	100
* Evaluation Period	15 days	15 days	30 days	30 days
** Support Incidents	2	5	8	12
	Buy Now	Buy Now	Buy Now	Buy Now

* Evaluation Period refers to the time duration for evaluation / testing of modified solution in production / working environment.

**Support Incidents refers to a single and discreet technical problem without any subdivisions. Each incident typically involves a series of exchanges between the User and Daffodil's Support Team.

Ad-on Benefits

Free installable fixes and patches will be provided for the same licensed version for a period of six months from the date of purchase
The users will be offered a discount of 70% on the list price for up gradation to the new version of CODAF released within one year from the date of purchase

Delivery of Support

Support Forum : You can discuss your product related queries with other developers by participating in online support forums hosted at our website. Daffodil's support team actively participates in forums and frequently answer product related technical queries.

Email Support : Our customers can post their queries to our support team via e-mail. Our support team can be contacted at: support@daffodildb.com

Instant messenger : Customers can also contact us via Instant Messenger / Chat.
Our chat ID's are as follows:

MSN messenger: daffodil_techhelp@msn.com
Yahoo messenger: daffodil_techhelp@yahoo.com
ICQ messenger: daffodil_techhelp@icq.com (ICQ ID: 240933526)

Phone Support : We provide our customers with support on phone to solve their urgent technical problems. In case you have any queries with regards to our support policy, please drop us a line at support@daffodildb.com